Delivery and Returns

Delivery

Packages are generally dispatched within 2 days after receipt of payment and are shipped via 1st Class Recorded Delivery which will require a signature.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

International Deliveries

International deliveries need to be calculated by us to ascertain the real cost of delivery depending on destination and weight and the package. Please contact us by email at: info@prestatiesport.com where your orders will be dealt with swiftly and accurately. All International orders are despatched within 2 days after receipt of payment and shipped using a service that delivers within 5 days of despatch, this service is tracked and may require a signature upon receipt.

Returns and Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopify.com.

Exchanges

If you need to exchange an item for a different size, send us an email at info@prestatiesport.com and send your item to: Prestatie Sport, The Studio, Preston Court, Preston, Canterbury, Kent, CT3 1DH.

Shipping Of Exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You will also be responsible for covering shipping costs for us to return the specifies item to you, i.e. customer should enclose a cheque to cover these costs, failing this we will send an invoice for exact postage cost upon our receipt of exchange goods.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.